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Recently, the Miami Heat won the NBA championship. It was the team’s first title since the “Big Three” — LeBron James, Dwayne Wade, and Chris Bosh — joined forces, with great fanfare, predicting a multitude of championships for the Heat a few years back. This year’s championship silenced a lot of critics who, after a […]
“We believe that mobile technology can become an engine of business learning in the same way the World Wide Web became the backbone of learning during the previous technological revolution,” says Alex Heiphetz, Ph.D., author of “mLearning: A Practical Approach to Mobile Technology for Workforce Training,” a policy paper from The McGraw-Hill Research Foundation. Heiphetz […]
I’m always intrigued with presidential politics. Specifically, I like to watch how politicians — often with track records in a governor’s mansion, Congress, or even the White House — go about getting elected or re-elected. Maybe it’s the marketer in me, but I’m fascinated by the way the candidates position themselves to win an election. […]
It can be hard to describe good customer service, but you sure know it when you see it. Last week, I was at — of all things — a baseball tournament in the greater Atlanta-metro area. The tournament wasn’t a small volunteer undertaking. The organization that sponsored the tournament is national in scope and has […]
When people question what it takes to be successful in business, my response is often, “You should ask someone who is.” The best way to learn about anything is to ask someone who has been successful at it. If you want to learn how to throw a great curve ball, ask someone who throws a […]
Have you ever noticed how traveling with someone helps you really get to know them? In 1976, my mother, two siblings, and I embarked on a trip across the country with my grandparents. My father, what a wise man he was, somehow avoided this particular trip. The six of us spent two weeks together “on […]
Have you ever asked yourself why people work for you? Have you ever even stopped to think about why anyone would choose to work for you? It might not be something that’s ever crossed your mind. But stop and think about it for a minute. Why you? People go to work for a company for […]
A friend of mine likes to say, “People who know How … work for people who know Why.” Think about that for a minute. What’s the difference between knowing How and knowing Why? The people in your company who know How are, no doubt, very important. In fact, the company can’t operate without them. They’re […]
Recently, we had an interesting discussion in our weekly executive meeting. At our company, we’re just wrapping up our annual performance evaluations. We were talking about how the process went this year and what we could do to improve it. One of our senior team members said our evaluation system can actually hurt morale. Here’s […]
A colleague recently suggested I read the book, The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t. Maybe I should have asked what his motives were in suggesting that I read this particular book. I didn’t. Some things you just don’t want to know! The book was a New York Times […]