Tag: leadership

Customer Care and Shareholder Value

I saw an article the other day with the headline “Shareholders vs. Customers: Who Comes First?” That got me thinking. What was the answer to this question posed by the author of the article?  My conclusion: You don’t have to choose. If you want to create long-term shareholder value in any business, you must meet […]

Hot List: Bestselling “Organizational Behavior” Books on Amazon.com

Amazon.com updates its list of the bestselling books every hour. Here is a snapshot of what is hot right now, this Monday morning, May 17, in the “Organizational Behavior” section of the “Business and Investing” category. 1.Switch: How to Change Things When Change Is Hard by Chip Heath and Dan Heath. The authors of Made […]

What I Learned from My Own Mistakes

In the movies the leading man often was portrayed as the strong, silent type. A man of few words, but those words carried a lot of weight. Think Clint Eastwood as Dirty Harry muttering, “Go ahead.  Make my day.” But as I was reminded recently, in business being a man of few words isn’t such […]

Coming Together in Flood-Ravaged Nashville

The greater Nashville metro area, where our company is headquartered, experienced widespread flooding during the first days of May. The devastation was significant. In fact, Tennessee’s governor asked that 53 counties across the state be declared federal disaster areas. When something like this happens, everyone is affected by it in varying degrees. Some of us […]

Sincerity Is Strength

Over the past few weeks, I have been reminded what a powerful trait sincerity can be in the workplace.  Webster’s defines sincerity as “the quality or state of being sincere, honesty of mind, freedom from hypocrisy.” I like that term “honesty of mind.” It strikes me that when you encounter someone who is truly sincere, […]

What You Get from Givin’ Back

I’m in New Orleans for a two-day meeting of the Employers Counsel Network, a group of leading labor and employment attorneys from across the country who write the state Employment Law Letters and Federal Employment Law Insider. One of our members suggested that while in New Orleans we should volunteer with Habitat for Humanity. You […]

Strengths and Weaknesses

Those who’ve been around me much have probably heard me say, “Your greatest strength is also a weakness.” It’s something I believe wholeheartedly. If a person has boundless energy, it may cause him to move too quickly and not pay attention to the details. If someone is an incredible strategic thinker, she may not have […]

Maybe I’m Just Getting Old

I don’t consider myself old, but I think I might be getting a little crotchety as I age. Recently, I’ve found myself frequently annoyed with people. The cause of my crankiness? An apparent lack of concern about being on time. People today don’t seem to concern themselves with being on time for appointments, meetings, or […]

Hot List: Bestselling “Skills” Books on Amazon.com

Amazon.com updates its list of the bestselling books every hour. Here is a snapshot of what is hot right now, this Monday morning, April 5, in the “Skills” section of the “Business and Investing” category. 1. The Art Of War by Sun Tzu. A seminal work on the philosophy of successful leadership that is as […]

Don’t Take Good People for Granted

I was reminded recently that it isn’t the next great talent that you find but the one that’s already in your organization that you’re able to keep that really counts. Think about all the time you spend writing the perfect job ad to attract the best candidates. Then you must screen dozens, if not hundreds, […]