Tag: problem solving

Effective decision making requires two brain systems

by Dan Oswald As a business leader, it’s likely you’re continually looking for ways to make better decisions. If so, you might want to take a look at the book Thinking Fast and Slow by Nobel Prize-winning economist Daniel Kahneman. Kahneman’s book is an interesting look into how people think and make decisions and the […]

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A little compassion would have gone a long way for United Airlines

by Dan Oswald Imagine you own a restaurant. It’s a small, cozy place that caters to families and has a great reputation not only for the food but also for the atmosphere. One evening, a customer comes in and orders that night’s special. When his entrée arrives, he takes issue first with the temperature and […]

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First step in fixing a problem is admitting you have one

by Dan Oswald It’s the evening of September 11, 2016, as I write this, the 15th anniversary of the attacks on our country that resulted in 2,996 deaths. If you’re like me, you remember both the horrific and the heroic from that day. I’ll never forget the scenes of destruction that resulted from the cowardly […]

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PTO

Take control of the way you spend your time

by Dan Oswald It seems as if we get busier every day. How often do you get to the end of the day and feel like you have more left to do than when the day began? No matter how much you’d like to change it, there are only 24 hours in a day. And […]

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Change your perspective to find new solutions

by Dan Oswald Yesterday I happened down a road I drive on occasionally. I typically take the road northbound as a shortcut to a particular destination. But yesterday I found myself driving south on the same road and barely recognized it. In fact, I had to turn to my wife and ask if we were […]

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Find quiet time alone to think

by Dan Oswald You don’t spend nearly enough time simply thinking. Before you take offense to that statement, consider how much time you spend talking, responding to e-mail, even reading—my guess is that you spend more time doing any one of them than you do thinking. Why do so many people claim they have had […]

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In the heat of the moment, it’s best to look before you leap

by Dan Oswald My mother often said to me, “Look before you leap.” She was warning me to stop for a second and think before I threw myself headlong into whatever it was I was considering. That’s because out of her four children, I was probably the most impulsive. Let me reword that—I was the […]

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Got an 800-pound gorilla? It might be time to confront him

by Dan Oswald One of the national hotel chains, in an attempt to attract business travelers, advertises that if you stay at its hotels, you’ll be able to take on “the 800-pound gorilla in the room.” The ad shows Regional Manager Amy, after spending a night in one of the hotels, being able to tame […]

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You won’t know what your customers want if you don’t ask

by Dan Oswald Knowing what your customers want and need and delivering it are key concepts for any business. But how do you really know what your customers want? The first person I worked for after graduating from college knew exactly what his customers wanted and needed. He had that knowledge because he once held […]

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