Category: Training

Employees are valuing career development more than ever—it’s a sign that the company is willing to invest in their future. How are businesses approaching training today? What are their pain points, and what topics are being addressed in training?

Free Special Report: Best Practices in Preparing Your Workforce for Success

Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

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training

Focus on Continuous Professional Development Helps Drive High Retention Rate

From day one, new hires at Secure-24 are immersed in a culture of learning, and they have a myriad of opportunities to learn and grow professionally throughout their career. “The thing people really love about Secure-24 is their ability to learn,” says Vice President of HR David Piwowar. 

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social media

How Do You Use Social Media Tools to Effectively Support Learning?

Is your employee training program missing the mark? Are you struggling to find new tools to keep employees engaged? Have you tried using social media? If not, you may want to give it a shot. “Learning has always been social, and it’s how we learn to do most things we do,” says Jane Bozarth, an […]

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financial wellness

Report Identifies 3 Key Factors for Success with Financial Education Programs

The bad news is that 96% of employers in a recent survey reported that personal financial issues affect their employees’ overall job performance. The good news is that workplace financial education programs can help minimize the negative effects of financial distress, according to the report.

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Why Should Employers Provide Medical Emergency Training?

When considering what training to provide to employees, usually the focus is on employee development. But one area more and more employers are considering is how to ensure employees are able to react appropriately if a medical emergency occurs on the job.

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training

What is Participant-Driven Learning, and How is it Changing the Training Landscape?

“Participant-led/participant-driven learning is having the ability to take control of what, and how, you learn,” says Chris Douglas, Vice President of training for Fierce, Inc., a leadership development and training company. “When it comes to leadership training, participant-led learning allows personal preferences to influence how these skills are learned and applied. For example, an individual […]

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