Tag: feedback

laughing workers

What Are Your Company’s Core Values?

Today we are joined by Derek Irvine, the VP of Client Strategy and Consulting at Globoforce, who is answering questions about a recent research report that they released entitled Bringing More Humanity to Recognition, Performance and Life at Work. Let’s jump right in.

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review

How Year-Round Development Is Replacing the Formal Review

The idea of replacing the formal employee review with a 2.0 version has been a growing consensus in HR over the past few years. While most companies still have an employee review process, it’s true that traditional annual reviews have long been on life support.

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Tips for Giving Negative Feedback to Employees

Giving feedback to employees—both positive and negative—is critical for employees to know where they stand. It also helps ensure you’re on the same page in terms of performance expectations. But it’s a task that is often easier said than done. Giving feedback, especially when it is negative, can be an emotionally complex task. Many managers […]

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4 Steps to Conducting a Successful Coaching Session

I love being corrected and coached; especially by my wife.  My second favorite coaches are my four teenagers.  Since they’ve been sentient for a number of months now, they naturally have lots of tips and life wisdom to share with me, and I always receive it with humility.  What a gift their coaching is to […]

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Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

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Travel

Business Travel: 4 Ways to Mix Satisfaction with Policy Compliance

Yesterday’s Advisor explored the latest findings regarding corporate travel program “leakage” – those policy and usage challenges that confound even the most well-managed business travel policies. Today, we delve deeper into what we introduced yesterday: How traveler satisfaction and policy compliance go hand-in-hand. Here are four tips to guide your efforts.

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training

What is Participant-Driven Learning, and How is it Changing the Training Landscape?

“Participant-led/participant-driven learning is having the ability to take control of what, and how, you learn,” says Chris Douglas, Vice President of training for Fierce, Inc., a leadership development and training company. “When it comes to leadership training, participant-led learning allows personal preferences to influence how these skills are learned and applied. For example, an individual […]

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