I love being corrected and coached; especially by my wife. My second favorite coaches are my four teenagers. Since they’ve been sentient for a number of months now, they naturally have lots of tips and life wisdom to share with me, and I always receive it with humility. What a gift their coaching is to […]
A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]
Yesterday’s Advisor explored the latest findings regarding corporate travel program “leakage” – those policy and usage challenges that confound even the most well-managed business travel policies. Today, we delve deeper into what we introduced yesterday: How traveler satisfaction and policy compliance go hand-in-hand. Here are four tips to guide your efforts.
Your managers and HR representatives might listen to employees, but do they really hear what employees say?
“Participant-led/participant-driven learning is having the ability to take control of what, and how, you learn,” says Chris Douglas, Vice President of training for Fierce, Inc., a leadership development and training company. “When it comes to leadership training, participant-led learning allows personal preferences to influence how these skills are learned and applied. For example, an individual […]
Everyone hopes to maintain a reputation that communicates trustworthiness, confidence and, most importantly, influence. Most want a quick fix, but no one can be more influential after one coaching or training session.
Are you offering Millennials opportunities to grow and learn in your organization? If not, perhaps you should be, according to the results of a recent survey.
Welcome aboard! That’s the heartfelt greeting that you’ll receive from the captain when you board his/her ship or boat. Think back to a time when you were starting a new job. Did you receive that same heartfelt greeting? We’ve all been there—excited about what is to come but apprehensive not knowing much at all about […]
Whether you’re working in HR or as a manager of a team, keeping up productivity levels is essential. However, in an eye opening TEDTalk “Why work doesn’t happen at work” software engineer, Jason Fried, argues that the main barriers to productivity are the people who should be actively trying to improve it: managers.
We are in an age when employers are waking up to the fact that pay and bonuses, while necessary, are only the basics that are needed to retain your workforce. To really inspire motivation, it is widely agreed by psychologists and experts (not to mention popularized in numerous TEDTalks) that the best way is to […]