By Jen Carsen, JD
I love my sturdy little Subaru – the all-wheel drive is particularly appreciated during our snowy New England winters! – but it’s a 2005 model that’s getting on in years (aren’t we all…). So I spend a fair amount of time at the auto body shop getting things looked at, tweaked, and replaced.
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My shop employs a guy named Chris I see every time I go there. I suppose he’s a mechanic, but he really operates more like a concierge: Greeting people as they come through the door. Breaking the news matter-of-factly yet gently when a transmission is kaput. Offering extremely well-informed recommendations on tires. Including customers in the staff coffee runs. And so forth.
Chris is a tremendous asset to this auto body shop – he is their public face, and he is the reason we all feel like we’re in such good hands when we bring our cars there. This is not a fancy place by any stretch, but it’s being run by someone who’s extraordinarily good at, and well-suited to, his job. Which is always a beautiful thing to behold.