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Employees are valuing career development more than ever—it’s a sign that the company is willing to invest in their future. How are businesses approaching training today? What are their pain points, and what topics are being addressed in training?
A training expert supplies pointers to enhance your content by improving your delivery. OK, you’ve got great content for your training session, but how is your delivery? Bob Pike, a motivational speaker in the training industry, wants to know. And he also wants to tell you how to improve it. Pike made these points speaking […]
Consultants suggest that customer service training needs to start with how you treat your customer service reps If you were a general fielding an army, you’d know that no matter how good your tactics, success in battle eventually will ride on the quality and morale of your troops. Business is the same, and especially that […]
Job training can improve your organization, but only if you use it in situations that complement your business plan When an organization isn’t reaching potential, the snap answer is often “do some job training.” Indeed, there are many powerful job training programs now available in a variety of formats. The power of video and computer-based […]