HR Works: How Liberty Mutual Approaches Inclusion


Whatever your aims, be they improving retention and engagement, upskilling your employees, encouraging innovation, or improving inclusion; training your employees is a critical tool. Everyone wants to know: how do we make sure that training is effective, that it lasts, and that employees engage the training process?

This episode’s guest has been part of a unique training effort at Liberty Mutual Insurance. They have developed a series of eLearning training videos with the goal of building a more inclusive environment within their company. They have had so much success that they have decided to provide their videos to other companies. All proceeds from those videos go to a non-profit.

Here to discuss the creation and success of those videos is SVP and Chief Diversity & Inclusion officer at Liberty Mutual Insurance, Dawn Frazier-Bohnert. Prior to joining Liberty Mutual, Dawn’s previous positions include: Chief Administrative Officer and Partner at Global Novations, Vice President, Global Diversity and Inclusion at The Gillette Company and HR leadership positions at Lotus/IBM, Fidelity Investments and Millennium Pharmaceuticals.

She attended Mount Holyoke College and graduated from Boston University with a Bachelor of Science degree. She has served on the Women’s Network Advisory Board for the Greater Boston Chamber of Commerce. Dawn has been recognized by the GK100 list of Boston’s 100 Most Influential People of Color, the 2016-2018 Profiles in Diversity Journal Diversity Leader Award, the 2016 Black Enterprise List of “Top Executives in Corporate Diversity“ and Insurance Business America’s Hot 100 2018 list.