It can be unsettling to see how the difference between success and failure sometimes comes down to very small details.
90% of staff leave due to their boss. Is there something they’re doing, or something in their approach that chases off talent?
The concept of “hire for attitude, train for skill” might require a closer look. Certainly giving special attention to attitude seems reasonable, but you might want to think twice before you discount skills.
In person body language conveys a lot of meaning. But what about over the phone? It turns out, body language still matters even when the person you are talking to can’t even see you.
Most employers consider feedback from employees necessary, but those employers might wonder if that feedback has to feel so much like a necessary evil. When the feedback employees have to offer is negative, it can be tough for employers to stomach. But more and more employers are realizing that even when it’s negative, feedback can […]
by Vanessa L. Goddard What makes a business a good place to work? Those of you who do not unwind by watching YouTube or reading Wikipedia entries may be surprised to learn a little about Google as an employer. Remarkably, Google has unlimited sick leave—an unheard of, mind-boggling concept. Google has legal aid (ahem). The […]
Employers are generally willing, even eager, to invest time, energy, and money into bringing on a superstar employee. They’re confident the payoff that comes from hiring a star will make the effort worth it. But what if the employer also has a toxic employee? Will a strong hire counteract the damage? A recent Harvard Business […]
by Dan Oswald Years ago, I heard a story about a couple of salespeople that left a lasting impression on me. The story went like this: A British shoe manufacturer sent two salespeople to Africa to investigate and report back on market potential. The first salesperson reported back, “There is no potential here—nobody wears shoes.” […]
by Dan Oswald I happen to live in the country music capital of the world, Nashville. So at least a couple of country stations have been programmed into my radio. This morning on my drive to the office, I was listening to one of the stations when a Travis Tritt song titled “It’s a Great […]
Last week I was part of a CEO panel asked to discuss how to achieve double-digit revenue growth. Now, isn’t that the $1 million question! My co-panelists were highly respected executives, each with 20-plus years of experience in our industry — publishing. Yet, when we started discussing the session among ourselves, I was surprised by […]