Tag: Big Benefits

The Customer Call Back—Easy to Do, Big Benefits

Employees that work in customer-focused industries or roles can often feel overwhelmed. Let’s face it–customer service can be tough. People rarely call to tell you what a great job you’re doing. It’s to let you know something is wrong or to vent frustration. For many in these roles, these experiences can make it uncomfortable to […]

Can You Use E-Learning for E-Training?

In general, the U.S. Environmental Protection Agency (EPA) focuses its efforts on compliance rather than on the training process used to achieve compliance. (However, asbestos, lead abatement, and certain other highly toxic or cancer-causing material handling are exceptions for which the EPA has specific training requirements.) In some cases, the EPA specifies general types of […]