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Let’s face it, some people simply do not come across as professional. They may have the necessary skills and knowledge to be effective at their jobs, but you wouldn’t necessarily want to put them in front of a customer. Fortunately, professionalism is something that is learned and, therefore, can be taught.
A common criticism of managers around the country is a perceived lack of professionalism among employees. As Pamela Eyring writes for the Association for Talent Development (ATD), “In today’s fiercely competitive marketplace, the principles of professionalism are what distinguishes individuals and companies from their competitors. Understanding the fundamentals of business protocol and professional etiquette is more important […]