Tag: Client Services

The State of the Remote Job Marketplace

Research from job site Indeed finds that “remote/work from home” was the fourth most popular job search term in 2017, up 385 percent from 2016. More workers are looking for remote work, and companies are providing work from home employment opportunities.

How Can Learning Opportunities Improve Customer Service?

As Empathica, Inc. (www.empathica.com) looked for ways to make its core product more mobile, its software developers went out to talk to clients in their restaurants and retail stores. “We sent small, collaborative teams into the field to see how people wanted to use this,” says Gary Edwards, executive vice president of Client Services. ‘Walk […]

Engage Employees for Great Customer Service

Empathica, Inc. (www.empathica.com), a leading provider of customer experience management solutions, is committed to employee engagement—internally and externally. The company employs approximately 100 employees at its headquarters in Mississauga, Ontario, and its offices in Alpharetta, Georgia, and Birmingham, England. Empathica’s PinPout (Perfect in, Perfect out) quality awards program was implemented several years ago to provide […]