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Gone are the days when customers would call customer support for every conventional technical issue or generic problem. Today online help and self-service channels cover the basics, only complicated issues or specific questions are directed to the customer center reps. The help and support team has to be prepared for out of the box queries […]
How much does employer brand affect a company’s ability to attract and hire top talent? Just ask Uber, the San Francisco technology company best known for its ride-hailing service.
By Karen Hsu In yesterday’s Advisor, Karen Hsu, vice president of marketing at Badgeville, elaborated on how gamification can help increase employee engagement. Today, Hsu discusses how the data from these games can be used to track performance and increase productivity.