Practical HR Tips, News & Advice. Updated Daily.
by Dan Oswald I recently had an experience that made me wonder, can a company become arrogant? We’ve all met arrogant people, but can a company be haughty or egotistical? Let me share the experience first, and then I’ll come back to my question. My son received a pair of wireless headphones for Christmas that […]
by Dan Oswald Imagine you own a restaurant. It’s a small, cozy place that caters to families and has a great reputation not only for the food but also for the atmosphere. One evening, a customer comes in and orders that night’s special. When his entrée arrives, he takes issue first with the temperature and […]
In today’s Advisor, a customer service expert provides 10 tips on how training can be used to help your employees turn negative customer experiences into positive ones.
Yesterday’s Advisor made the case for customer service training by describing how one company experienced great growth by focusing on customer service. Today we take a look at training employees to give their coworkers great service.
In today’s Advisor we’ll see how one company made customer service a priority—in part through service education and training—and experienced a great increase in sales as a result.
By Maura Schreier-Fleming In yesterday’s Advisor, sales consultant Maura Schreier-Fleming reviewed four common sales mistakes and how to use proper training to avoid them. Today Schreier-Fleming discusses three more preventable sales mistakes.
By Maura Schreier-Fleming Proper training is the best way to help your sales team be successful, and a well-trained representative can avoid making common mistakes. Sales consultant Maura Schreier-Fleming outlines a few of these mistakes and how to avoid them.
Training sales staff has many aspects and challenges, from new technologies to closing strategies to managing numerous accounts. According to one sales training expert, many employers overlook an important part of the sales cycle in their training of sales professionals: prospecting.
In yesterday’s Advisor, recruiting expert Jeremy Eskenazi, SPHR, SHRM-SCP, CMC, offered his “Recruiting Rocks” tips. Today we’ll discuss why he thinks recruiting should not be a customer service function. Some think HR should think of itself as a customer service organization, but Eskenazi says this is not the case. Recruiting professionals should not consider themselves […]
On Wednesday and Thursday, sales guru Joseph DiMisa looked at what organizations can do to help their reps push closer to the million-dollar threshold. To wrap up the week, Dimisa presents some final best practices of seven-figure sales reps. Once an organization has reps with the right competencies and has “decontaminated” their time, the next […]