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Consumers today are hot on conversational artificial intelligence (AI), whether they’re shopping online via mobile-based digital assistants (e.g., Siri or The Google Assistant) or tapping their smart speaker (e.g., the Amazon Echo or Google Home) for flight updates, travel tips, and local weather information for their travel destinations.
Most business leaders would put increased customer satisfaction at the top of their priority list as the best driver of repeat business and sustainable growth. Each new development will be finely scrutinized to see what the effect is likely to be on customers. How will this affect their experience? How will this make their lives […]
When I talk to HR leaders, they often mention how frustrated their employees are by how difficult it is to get timely answers to simple questions about corporate policies, benefits, workplace amenities, and other everyday issues.
When I talk to HR leaders, they often mention how frustrated their employees are by how difficult it is to get timely answers to simple questions about corporate policies, benefits, workplace amenities, and other everyday issues.
With unemployment low and turnover high, employers are looking for ways to improve employee retention. One thing employers can do is to focus on the employee experience.
A significant number of job postings include years of experience as a hiring criterion. Is this a best practice?