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Frontline workers are struggling. From the people on the floor at your favorite brick and mortar store to the warehouse employees ensuring inventory is getting where it needs to go, the challenges they face are largely the same: low pay, inflexible scheduling, and a lack of user-friendly technology. According to recent data, this has led […]
Recently, I had a conversation with an HR leader, and they lumped their workforce into two broad categories. There were knowledge workers — and everyone else. Categories and labels are useful for communication and a shared lexicon can make it easier to get things done. Except when they don’t. What can feel efficient, good enough, or […]
For many companies, frontline employees are the face of the business. They play a key role in determining the customer experience, from creating and delivering quality products and services in a timely manner to providing exceptional customer service. This makes retaining skilled, experienced, and talented frontline employees critical to a business’s success. High frontline employee […]