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Cris Grossmann’s passion for frontline workers was ignited during his childhood growing up in Mexico City. On summer afternoons, he’d visit both of his grandfathers who worked in factories and each one taught him valuable lessons. On one hand, Grossmann learned how to produce paints and color and, on the other, he learned how a […]
With March being National Women’s History Month and March 8th being International Women’s Day, many organizations are likely planning to pay tribute to the women on their teams and recognize the many contributions that they have made. Our latest Faces profile is not only right on time but also no exception. Andrea Ferrara, CHRO at PepsiCo […]
While the stress of the holiday season has passed, many frontline workers still face challenging situations during each shift—and it’s getting worse. A recent survey found that 70% of frontline workers think customers have become more hostile, with more than half (59%) experiencing conflicts daily. Despite the uptick in hostile situations, more than a third […]
In the face of uncertain economic outlooks, many large corporations begin quickly looking for ways to slash budgets and save money internally. One of the most common ways they try to accomplish this? By trimming their workforce. Layoffs save companies money quickly and in large sums, but cutting back on employees is often a shortsighted […]