Making new hires in customer service isn’t easy. You know that your customer service agents need to wear a lot of different hats while serving a wide variety of clients. They help with the ongoing growth of your company by making sure customers are satisfied and turning them from one-time buyers into repeat clients. A […]
Tag: hiring managers
A recent survey by Zety of 500 professionals yielded some interesting results. It sought to understand the most common questions interviewers expected candidates to ask, as well as the most common questions asked by interviewers. The results also explored some of the most bizarre questions asked by either candidates or interviewers and hiring managers’ worst […]
2021 will be a defining year for hiring managers. What has largely been seen as a function of business continuity has now been catapulted into a business-critical role. If there is one thing companies have learned from the ongoing health crisis, it is the need to run business with minimal resources and maximum optimization. This would mean […]
The end of the COVID-19 crisis is near, and while it’s not over yet, employers are preparing for its eventual end by increasing head counts. However, due to the high unemployment rate, recruiters and hiring managers must now brace themselves for the influx of job applications and résumés as jobseekers begin applying to companies en […]
Something that I hear repeatedly from HR experts is the idea that if the pandemic had happened 10 years ago, we’d all have been doomed. Without videoconferencing and remote virtual private networks (VPNs), remote work would have been nearly impossible. But what about HR technologies? What role did they play in the last year? Today’s […]
Many factors contribute to the huge number of applicants many companies see when they post a position for a new hire: Internet job boards have expanded the reach of such postings relative to job fairs and newspaper ads; companies are able to recruit more broadly given the increased viability of remote work arrangements—particularly in the […]
As much as recruiters try to avoid it, age discrimination is still popping up in the hiring process. Like singer Aaliyah once said, “Age ain’t nothing but a number,” and new survey findings reveal that discrimination is happening at any age.
With the move toward virtual interviews, hiring managers have to be careful to avoid not only the biases they might encounter during an in-person interview but also a whole new set of potential biases when interviewing someone in their home environment.
Blind spots are just that—unintentionally biased perspectives that we all have, but are unaware of, that can cause us to make decisions based on misconceptions.
In 2018, the average time to hire for retail and hospitality industries ranged from 25–46 days. With company teams adapting to furloughed workers, less manpower, and fewer talent acquisition and hiring managers completing HR teams’ day-to-day requirements, it is challenging to keep up. From internal meetings to candidate interviews, all of the necessary communication methods […]