Scripts are common tools in many industries like telemarketing and customer support. They can empower relatively inexperienced teams to quickly start tackling more challenging responsibilities in customer-facing roles.
When COVID-19 hit our economy, workplaces were focused on reacting and responding (often in real time) to address and mitigate the fallout to their business and workforce. The toll on both has been substantial. Every workplace and every worker has been impacted, and industries like retail and hospitality and low- and moderate-income workers have borne […]
The coronavirus crisis continues to impact how we work, making it clear that the situation will not simply return to normal in a few months. Leading companies are looking ahead, anticipating that the recovery will likely be a long journey and planning for a new normal. Organizations are embracing technologies that enable team members to […]
Earlier this week, the annual Society for Human Resource Management (SHRM) Talent Conference and Expo kicked off virtually, and while attendees weren’t able to enjoy the Florida sunshine or visit Disney World’s vast theme park after conference hours, they were able to enjoy the multiple sessions SHRM had to offer online.
The rapid global spread of COVID-19 has led governments around the globe to place restrictions on human interaction. Even state and national governments that haven’t made isolation or quarantine mandatory have discouraged large gatherings and encouraged people to practice social distancing.
Happy hour and after-work drinks often go hand in hand with long days on the job, providing networking opportunities and a chance to unwind. Establishments offering inexpensive drinks between 4 p.m. and 6 p.m. know that it’s a profitable decision, as it caters to the steady demand of those who choose to indulge at the […]
Setting workers up for success should be at the forefront of every leader’s mind, but many workers feel their company doesn’t know what they want or need in order to succeed—and we’re not talking about success on the job (more on that later). As the hiring of hourly workers increases for the holidays, let’s take […]
Nobody likes having an employer look over his or her shoulder all day, but many companies have a variety of methods and tools in place to monitor how employee time is spent. This monitoring isn’t simply about being a strict authoritarian organization. Employees spending time on non-work-related activities has a real financial impact on businesses.
There’s little doubt that the Internet has greatly contributed to workplace efficiency and productivity over the last couple decades. E-mail has made real-time, written communication far easier than ever before, and new technologies have provided the ability to share computer screens and hold virtual face-to-face meetings—not to mention the ability to conduct research without sifting […]
There are many factors that influence employee satisfaction. Obviously, one of the first to come to mind is compensation. Whether it’s a salary or bonus, you’d be hard-pressed to find an employee who wouldn’t like a little extra in his or her paycheck.