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Steve Early had no experience or prior training operating a forklift nor was he certified as a forklift operator. Nevertheless, on his first day of work at the AZ Company, he was assigned to operate a forklift. “There’s nothing to it,” his supervisor told him. “It’s just like driving a car.” “OK,” Early agreed. “I […]
BOSTON, October 2, 2013 – Fidelity Investments®, a leading provider of workplace retirement plans in tax-exempt markets, today announced that Assets Under Administration (AUA) have doubled since the start of the financial crisis five years ago. Through the first half of 2013, Fidelity’s AUA has reached $204 billion, a 102 percent increase from 2008(i). Additionally, […]
Today’s Advisor is adapted from the Ask the Trainer feature on BLR’s hr.blr.com. The training question is, “How can trainers ensure the success of a diversity training program?” Here is how our training expert responded: Paul Lawrence Vann, a motivational speaker, author, and trainer, recommends providing diversity training to all employees—from top management to rank-and-file […]
Supervisor training about preventing sexual and other harassment isn’t just a smart move—it’s one that’s required by law in many states. What should supervisors be taught? Supervisor Training on Harassment: What to Include A best practice would be to use this time when supervisors are together to cover not just sexual harassment, but also all […]
The training question is, “What is the difference between diversity training and harassment training, and what do trainers need to know about adequately covering both topics?” Here is how a training expert responded: “They are quite different and should be different,” says Linda Willing, president of RealWorld Training and Consulting (www.rwtraining.com). She describes harassment/discrimination training […]
Your supervisors need to understand alternate-duty work—what it is and what it isn’t. Share with them the following important information on this topic. Alternate-duty work is one of the most important ways to ease a recovering employee’s return to work. Alternate-duty work is a transitional phase for a worker recovering from a job-related injury or […]
Let’s talk about easing an employee’s return to work after recovering from a workers’ compensation injury or illness. Rehabilitation programs help employees regain strength or learn to function with a disability. Therapy teaches employees ways to work without reinjury or repeat illness—for example, proper lifting techniques or stress management techniques. Medical professionals will determine when […]
Lectures are still probably the most common classroom training method. That’s because they are an efficient and cost-effective way to convey information and general knowledge to large groups of employees at one time. For example, lectures are a particularly good way to explain new policies, train employees in the requirements of laws and regulations, and […]
With continuous pressure from management to demonstrate the ROI for corporate training, trainers need to deliver programs that give the company the most bang for its buck. One way to accomplish that goal is to tailor sessions to the audience by considering their: Learning styles and learners’ experience, Knowledge, and Personal characteristics. Accommodate Different Learning […]
The material in today’s Advisor is adapted from BLR’s 10-Minute HR Trainer session, “Telephone Etiquette.” Don’t forget to train employees to follow proper etiquette when receiving phone calls. Here are several best practices for answering the telephone. Answer promptly if you are not relying on voicemail pickup. Greet the caller with a friendly tone, identifying […]