Many organizations and operations departments keep detailed metrics on the performance of different teams and individuals. These could include turnaround time on a custom order, average throughput for a common manufactured product, time spent resolving a customer complaint or concern, and many others. These metrics are useful to company management in identifying areas that need improvement, […]
While there may be some masochistic gluttons for punishment out there, in general, it’s safe to say that nobody likes to be criticized—especially for their work.
As an HR manager, you’ll be many things to many people. Keeper of records and secrets. Translator of cold and distant (and important to be followed) policies. Easer of tensions among employees and between leadership and their reports. You’ll be a safe place for team members to discuss concerns and voice complaints; a beacon who […]