Helping Employees Deal with Toxic Customers
Anyone who has worked in customer service knows that some customers can be extremely difficult, demanding, and even toxic. These customers can be abusive to customer service staff.
Tag: Improving Customer Services
Placing a Focus on Emphasizing Strengths, Not Overcoming Weaknesses
If you think about the typical performance evaluation, where does the focus generally lie? When evaluating employees on a scale of 1–5 (where 5 is high), do managers tend to spend most of their time talking about the items they rated 4–5, or the items they rated 1–3? Most, perhaps unfortunately, tend to focus on […]