In the early days of running your start-up, the founders don multiple hats. Customer support is inevitably one of them. This is for good reason. Besides the fact that you do not have the money to fund a customer support rep, taking over this role also allows founders to directly work with customers in understanding […]
Onboarding is a make-or-break point in the employee life cycle. With the right approach, a fresh hire can establish meaningful work relationships, gain the right knowledge, and clarify expectations about job performance, reaching his or her full potential as quickly as possible. A poor onboarding experience, on the other hand, will only hamper job satisfaction […]
In today’s globalized world of business and commerce, most corporations and enterprises are internationally based, along with nearly 60% to 70% of small businesses, which should be no surprise because e-commerce practices and the Internet make it easier than ever to connect with other business entities and internationally based customers.
By Erin Wortham In yesterday’s Advisor, Erin Wortham, people engagement manager at Insights Learning and Development, provided tips on building a team that is made up of diverse personalities. Today, Wortham presents more insight into meeting this human resources challenge.
Consider these recent statistics: According to the Occupational Safety and Health Administration (OSHA), 729 Hispanic or Latino workers were killed from work-related injuries in 2011. That works out to more than 14 deaths a week, or two Latino workers killed every single day of the year, all year long. Other non-English-speaking workers are a growing […]
A: In today’s multicultural workplace and economy, it is important for many employees to become multilingual. With companies of all sizes connecting with colleagues and clients across the globe via Skype, Twitter, Facebook, and LinkedIn, language training is playing an increasingly important role, says Michael Schutzler, CEO of Livemocha (www.livemocha.com), which describes itself as the […]