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A manager’s job is not easy. Situated between frontline staff and senior management, managers are often battered on both ends of the corporate ladder by constant demands from higher-level management and the challenges of coordinating the activities of a team that is often inexperienced.
Every new hire completes the New Hire Training program for two main reasons. First, Zappos.com, a leader in online apparel and footwear sales, is a company that has set a high standard for service for both its internal and external customers, says Rebecca Ratner, former director of Human Resources. Second, no matter what their role […]