Anytime a real-world example can be provided to trainees, companies should try to find a way to leverage it to reinforce training and highlight key principles, policies, or concepts. But mistakes, in particular, can be valuable examples for several reasons.
Companies are increasingly appreciating the importance of training and development, and trainers obviously play a key role in these training and development efforts. Training can come from a dedicated training department, which many companies utilize.
Training employees can take a lot of time and resources, but it’s necessary in any organization—whether to educate staff on new industry developments, promote key skills, or simply to give them familiarity to the organization and its culture and processes.
Employee training can mean the difference between mediocre staff and top-notch performers. It can also help employees develop their applicable professional skills (time management, effective communication, etc.), as well as provide industry-specific knowledge and expertise.
Adding to yesterday’s post, here are more questions you should ask as you’re measuring your sales training program’s return on expectations (ROE) and return on investment (ROI).