Tag: training news

How Microlearning Can Help with Soft Skills Training

What is microlearning, and how can it help with your training initiatives? Stephen J. Meyer, the president and CEO of Rapid Learning® Institute (rapidlearninginstitute.com), defines microlearning as “bite-size single-concept learning for today’s short-attention-span workforce.” Read on for Meyer’s thoughts on how microlearning can help with soft skills training.

Are Your Training Visuals Worth 1,000 Words?

As the old saw goes, a picture’s worth a thousand words. But this is only true in training as long as the pictures are used effectively. In today’s Advisor we’re getting some expert advice on using training visuals for maximum effect. Trainers have a tendency to avoid using pictures in training materials, but “all of […]

Posttraining Mock Robbery Leads to Employee Distress

Posttraining exercises can be very valuable in providing opportunities for employees to apply what they have learned and for management to gain insight into ways to improve future trainings. However, you don’t want to physically or psychologically injure employees in the process. Read on to see what happened when a mock robbery—that the employees weren’t […]

Training Your Seasonal Customer Service Team

Yesterday’s Advisor presented 3 tips for improving your information technology (IT) training; today we’re taking a look at best practices for training seasonal customer care representatives. While the holidays may be over, the busy summer season will soon be here!