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A CLO is a Chief Learning Officer and is often referred to as a Training Director, Head of Learning and Development, or something similar. Over 90% of CLOs have 10 years or more of corporate experience. They’re predominantly found in larger organizations, and also in the following industries:
One of the challenges with employee training is the fact that those with the most knowledge of a particular business process, function, policy, or procedure may not have the time or the right skill sets to be effective trainers. Often, there is a wealth of information, knowledge, and experience locked away in the heads of […]
Despite dramatically increasing online sales, the vast majority of retail sales still take place offline. Brick-and-mortar sales involve live, face-to-face human interactions, and, no surprise, organizations relying on these interactions are understandably concerned about offering exceptional service experiences to their customers. Here’s how retail powerhouse, Bloomingdale’s, met the challenge.
Many companies rely heavily on third-party systems for significant portions of their operations. Such systems, whether an Electronic Medical Record (EMR) system for a healthcare organization or a Point of Sale (POS) system for a retailer, are typically developed entirely by the third party. That means the third party is often in the best position […]
As this infographic shows, roughly 46% of employees spend anywhere from one to 30 minutes per day on informal learning. Informal learning entails learners taking more control of their learning. It entails them choosing the learning content they want to consume from various sources, based on their interests, preferences, and relevance. Informal learning happens in […]
Did you know that three out of four employees report that their boss is the worst and most stressful part about their jobs?1 And that poor-performing managers can cost businesses millions of dollars each year? Before you terminate your poor-performing managers, you might consider retraining them. But how will you know when it’s worth it […]
Employee training is an essential function for many businesses and most large businesses have a formal training function in place. Those that don’t would be well advised to consider one; in fact, even smaller organizations can benefit. Where do you start?
Lonely? Sometimes being an L&D (Learning and Development) manager can promote feelings of isolation. You’re in charge of everyone else’s learning, development, and growth, but what about your own? Below are a few things you can do as an L&D manager to prevent feelings of isolation. And as you do them, you’ll also be boosting […]
When a business hires an employee, it typically provides a job description that has a set of responsibilities and expectations. Similarly, during regular performance reviews, employees are evaluated based on how well they met certain criteria. These are the baseline requirements of the job. But we have all seen employees who go above and beyond […]
Effective training of employees is key for any business. Your staff needs to understand the industry you operate, how your specific business operates within that industry, and how their efforts contribute to success. To develop and nurture well-trained employees, it certainly helps to have effective trainers. But should you develop trainers from within your organization […]