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To review the four scenarios, click here. Here are the recommendations for dealing with these challenging employees as presented in one of the training exercises in the BLR® PowerPoint® training session, How to Manage Challenging Employees. GUIDANCE Sit down with the employee and examine each of his recent complaints. If a complaint has merit, ask […]
Supervising other people is never easy, but some employees make it particularly difficult. Challenging employees can be a disruptive influence, damaging morale and making it difficult for their coworkers to function productively. It takes skillful management and patience to turn things around with difficult employees. “Skillful” is the operative word here. Most people aren’t born […]
From familiarizing supervisors with federal and state employment law to keeping them updated on the company’s policies and procedures, trainers must manage multiple training priorities—often on a limited budget. It can be easy to overlook a “soft” topic, such as training supervisors and managers to demonstrate care for employees and to build positive relationships with […]
Well-known for training its own employees on lean principles, Toyota partnered with the Evansville Vanderburgh School Corporation (EVSC) in Indiana to teach the school district how to make its process of collecting and distributing 14,000 netbooks to students in grades 6 through 12 more efficient. Since October 2012, members from the Toyota Production System Support […]
Primary objectives for training employees are always to help them perform their jobs in the most efficient and productive way possible. But once those goals are well in hand, additional objectives can be beneficial to both your organization’s bottom line and its corporate reputation. Well-known for training its own employees on lean principles, Toyota partnered […]
We want our supervisors to manage and participate, but there are several circumstances in which they must step aside, says Attorney Mark Schickman. Schickman, who is a partner with Freeland Cooper & Foreman, LLP in San Francisco, offered his training tips at a recent webinar sponsored by BLR® and HR Hero®. When the Supervisor Is […]
Even organizations with the most rules and regulations get into trouble, Schickman says. It doesn’t matter how big you are, or how much money you have, or how many rules you have—if the supervisor doesn’t do the job, you’re in trouble. Schickman, who is a partner with Freeland Cooper & Foreman, LLP in San Francisco, […]
From internships to continuous learning opportunities for employees, Northwestern Mutual Life Insurance Company (www.northwesternmutual.com) has received numerous accolades for its training and development initiatives. Last fall, Northwestern Mutual’s financial representative internship program earned a top 10 spot nationwide for the 16th consecutive year in the 2012 Vault Guide to Internships. “We’re extremely proud of our […]
Jathan Janove is an employment lawyer whose book, Managing to Stay out of Court (Berrett-Koehler/Society for Human Resource Management), includes the following proactive management tips that you can teach your managers and supervisors. ‘That Was Then, This Is Now’ is a good way to effect change in an organization. Grant amnesty for all past mistakes […]
Koehler/Society for Human Resource Management), explains the concept of skiing with your weight forward. In his introduction, Janove evokes the image of a beginning skier. Frightened of going too fast, he or she likely obeys the instinct to lean back on the skis. The truth is, however, that keeping the weight forward steadies the skier […]