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Consultants suggest that customer service training needs to start with how you treat your customer service reps If you were a general fielding an army, you’d know that no matter how good your tactics, success in battle eventually will ride on the quality and morale of your troops. Business is the same, and especially that […]
Job training can improve your organization, but only if you use it in situations that complement your business plan When an organization isn’t reaching potential, the snap answer is often “do some job training.” Indeed, there are many powerful job training programs now available in a variety of formats. The power of video and computer-based […]
We recently polled our CEA subscribers to determine how employers are managing employee cell phone use issues. Employers who responded had staff sizes ranging from five to more than 5,000. Cell Phone Use While Driving More than 96% of employers who responded said that some or all of their employees use cell phones to conduct […]