With the move toward virtual interviews, hiring managers have to be careful to avoid not only the biases they might encounter during an in-person interview but also a whole new set of potential biases when interviewing someone in their home environment.
Artificial intelligence (AI) and the ability to predict outcomes based on analysis of patterns are helping advance almost every area of human society, ranging from autonomous vehicles to predictive medicine. The business world derives great value from AI-driven tools and leverages data in almost every function.
Precoronavirus, employers were pulling out all the stops to attract and retain top talent, because when it comes to talent retention, it’s no longer just about salaries and bonuses, flexible schedules, and abundant paid time off (PTO).
It’s just a matter of time before organizations start opening their doors to employees and customers again. The way they reopen, however, can make all the difference between a safe and an unsafe workplace. The National Safety Council in concert with the Safe Actions for Employee Returns (SAFER) task force have identified 10 universal actions […]
As more of us are working from home—and more of the working-from-home crew will continue to do so in the future—it’s important to get the basics right. We can all use some tips for best utilizing the software that enables communication among remote employees.
Often, training and development is thought of as a process focused on new employees—as part of orientation, perhaps, or as part of a multiyear training process for junior staff. But we’ve said many times that employees should get training throughout their careers. And that includes when they are at the pinnacles of their careers, as […]
Technologies like artificial intelligence (AI), augmented reality (AR) and virtual reality (VR), and sophisticated analytics are offering training and development professionals new opportunities for delivering personalized training that continues to incorporate methods known to improve the learner experience, according to CompTIA’s “Workforce and Learning Trends 2020” report.
When considering the skills that are most important in the modern workplace, it might be tempting to think of complex, specific abilities like spreadsheet building, accounting, Six Sigma, or project planning. But managers and employers around the country will be quick to point out that there are major issues with some fundamental skills needed for […]
In the early days of running your start-up, the founders don multiple hats. Customer support is inevitably one of them. This is for good reason. Besides the fact that you do not have the money to fund a customer support rep, taking over this role also allows founders to directly work with customers in understanding […]
The rapid spread of COVID-19 has led to unprecedented business disruption around the world. The fast pace and huge scale of changes to everyday personal lives and work lives are a recipe for chaos if not properly managed. An effective training department can be critical to stemming such chaos. Here, we talk about key elements […]