It’s just a matter of time before organizations start opening their doors to employees and customers again. The way they reopen, however, can make all the difference between a safe and an unsafe workplace. The National Safety Council in concert with the Safe Actions for Employee Returns (SAFER) task force have identified 10 universal actions […]
As more of us are working from home—and more of the working-from-home crew will continue to do so in the future—it’s important to get the basics right. We can all use some tips for best utilizing the software that enables communication among remote employees.
Often, training and development is thought of as a process focused on new employees—as part of orientation, perhaps, or as part of a multiyear training process for junior staff. But we’ve said many times that employees should get training throughout their careers. And that includes when they are at the pinnacles of their careers, as […]
Technologies like artificial intelligence (AI), augmented reality (AR) and virtual reality (VR), and sophisticated analytics are offering training and development professionals new opportunities for delivering personalized training that continues to incorporate methods known to improve the learner experience, according to CompTIA’s “Workforce and Learning Trends 2020” report.
When considering the skills that are most important in the modern workplace, it might be tempting to think of complex, specific abilities like spreadsheet building, accounting, Six Sigma, or project planning. But managers and employers around the country will be quick to point out that there are major issues with some fundamental skills needed for […]
In the early days of running your start-up, the founders don multiple hats. Customer support is inevitably one of them. This is for good reason. Besides the fact that you do not have the money to fund a customer support rep, taking over this role also allows founders to directly work with customers in understanding […]
The rapid spread of COVID-19 has led to unprecedented business disruption around the world. The fast pace and huge scale of changes to everyday personal lives and work lives are a recipe for chaos if not properly managed. An effective training department can be critical to stemming such chaos. Here, we talk about key elements […]
Emotional intelligence (EI) addresses specific components of one’s self, including self-awareness, personal reflection, and the development of human interaction. It gives an individual the ability to read the environment, understand how and why he or she and others react, and craft a response.
Your employees are demanding effective leaders. Are you able to provide this for them? If not, you’ll lose top talent to employers that do—and ultimately, your bottom line will be negatively impacted, as well.
When we talk about training in the business world, most people think immediately and primarily about training staff members. After all, the staff members are the ones creating products or providing services to customers. But what about training customers?