Tag: Training

emotional

Training for EI Can Make Your Workers Happier

Emotional intelligence (EI) addresses specific components of one’s self, including self-awareness, personal reflection, and the development of human interaction. It gives an individual the ability to read the environment, understand how and why he or she and others react, and craft a response.

customer

The Importance of Customer Training

When we talk about training in the business world, most people think immediately and primarily about training staff members. After all, the staff members are the ones creating products or providing services to customers. But what about training customers?

Right Now, Hackers Are Interacting with Your Employees—Are They Prepared?

Imagine a scenario in which an employee clicks a link in an e-mail and costs his or her employer $600,000. Unfortunately, this situation does not require one’s imagination. This is exactly what happened in Riviera Beach, Florida, when an employee clicked a link in an e-mail, and the government was crippled by a ransomware attack. […]

Effective Employee Incentive Ideas: Practical Advice

Any successful business must engage its employees to retain them. The more you show your appreciation for a job well done, the more happy workers you will have on your hands. And a positive workforce leads to better productivity and profits. Taking the time to listen to your employees and thank them is essential. But […]

learning

What Is Agile Learning?

Agility generally refers to the ability to move or change quickly and easily. It could reference physical movement or mental agility—thinking and understanding new ideas quickly.

mistake

Why Mistakes Are Great Training Opportunities

Anytime a real-world example can be provided to trainees, companies should try to find a way to leverage it to reinforce training and highlight key principles, policies, or concepts. But mistakes, in particular, can be valuable examples for several reasons.

trainer

What Makes a Good Trainer?

Companies are increasingly appreciating the importance of training and development, and trainers obviously play a key role in these training and development efforts. Training can come from a dedicated training department, which many companies utilize.

learning

The Strategic Value of Learning for Business Leaders

In a recent episode of HR Works Podcast, I sat down with Tanya Staples, VP of Product, Learning Content at LinkedIn. We discuss the latest learning trends, the strategic value of learning for business leaders, and handling learning among the 5 generations that currently populate the workforce.