Tag: Training

diversity

Unconscious Bias Training Isn’t Just a Tick-the-Box Activity

Proponents of unconscious bias training argue that unconscious bias not only is present in all of us but also can and does have big impacts on how businesses treat employees and customers. High-profile racial incidents impacting big brands and the dearth of women and people of color in prominent roles in many industries are often […]

career

Training Doesn’t Cost—It Pays

Cost is one of the reasons many companies don’t provide more employee training, which is a legitimate concern. Costs for virtual and augmented reality training, for example, can add up. Even when training is low-tech, there’s a labor cost involved for the staff conducting the training, as well as the time commitment of the trainees […]

trainer

The Importance of Capturing Institutional Knowledge

Ever wish you could just download everything your employees know or transfer their knowledge of company and customer history to their teams or successors? This idea of transferring knowledge is called capturing institutional knowledge. Employees gain more and more institutional knowledge the longer they remain in an organization and with increasing responsibilities and an increasing […]

The Importance of Cross-Training

Companies want their employees to be effective at and knowledgeable about their jobs, and many managers try to remove ancillary activities from employees’ plates to allow them to focus on their core job functions. For example, companies hire administrative staff so their managers, accountants, lawyers, etc., don’t need to spend time scheduling meetings or routing […]

Managers

Managers as Organizational Force Multipliers

Military buffs have no doubt heard the term “force multiplier.” The term’s definition, according to the Department of Defense, is “a capability that, when added to and employed by a combat force, significantly increases the combat potential of that force and thus enhances the probability of successful mission accomplishment.”

bias

Subconscious Bias in Virtual Interviews

With the move toward virtual interviews, hiring managers have to be careful to avoid not only the biases they might encounter during an in-person interview but also a whole new set of potential biases when interviewing someone in their home environment.

AI

Using AI to Improve Hiring Legally and Ethically

Artificial intelligence (AI) and the ability to predict outcomes based on analysis of patterns are helping advance almost every area of human society, ranging from autonomous vehicles to predictive medicine. The business world derives great value from AI-driven tools and leverages data in almost every function.

retention

Training as a Retention Tool

Precoronavirus, employers were pulling out all the stops to attract and retain top talent, because when it comes to talent retention, it’s no longer just about salaries and bonuses, flexible schedules, and abundant paid time off (PTO).

Return

10 Things Every Employer Needs to Do Before Reopening

It’s just a matter of time before organizations start opening their doors to employees and customers again. The way they reopen, however, can make all the difference between a safe and an unsafe workplace. The National Safety Council in concert with the Safe Actions for Employee Returns (SAFER) task force have identified 10 universal actions […]

video

Training on Videoconferencing Etiquette

As more of us are working from home—and more of the working-from-home crew will continue to do so in the future—it’s important to get the basics right. We can all use some tips for best utilizing the software that enables communication among remote employees.