In every issue, we take one reader’s question and ask our other readers to weigh in. Here’s what you had to say about a recent question:
I got a little embarrassed when I learned that inappropriate behavior (such as employees making fun of their disabled co-worker) had been going on in my facility—and I didn’t know about it. My goal for the new year is to “keep an ear to the ground.” What suggestions do you have?
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Here’s what you had to say:
- I find that the best way to make sure I’m “with it” as far as goings on in our facilities is the oldstyle “MBWA”—management by walking around. I make a point to get out and about often to talk to people. I try to hit all levels from management to line workers, and I visit all areas of our facilities. Once I’ve chatted with people once or twice, they are quite open about what’s happening in the workplace. Also, my presence is a constant reminder that complaint channels are available that don’t involve the big boss. — R.V.
- We take a fairly formal approach to “keeping an ear to the ground.” First, we survey our employees regularly and take an annual attitude survey. We always ask employees whether they are aware of any inappropriate behavior, and if so, to please report it. Second, we do an annual HR audit using a formal audit outline as a guide. The point is to methodically check our systems, records, and statistics to find problems before they become lawsuits. Third, we trot out our policies regularly and go over them with everyone. That’s an opportunity to talk about work issues and a reminder that employees can use any of our complaint mechanisms. — R.C.