He began by describing the many hats that safety trainers wear, along with the varied responsibilities that come with each head topper:
Facilitator. As a facilitator a trainer makes sure participants express their thoughts and are heard and recognized. A trainer mediates differences and periodically checks how participants are feeling and reacting to the training. Taking the role of facilitator is the best approach to workshops.
Presenter. The role of trainer as presenter is effective when there is a lot of information to deliver over a short time frame. As a presenter a trainer provides the focus of the training session by:
- Providing information on a specific subject.
- Presenting concepts and giving examples.
- Summarizing key elements and clarifying complex points.
- Evaluating participants progress.
Coach. The approach of trainer as coach is often useful for on-the-job trainer. As a coach a trainer makes sure participants practice concepts and skills they learn by:
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Trainer Do’s and Don’ts
DO: Trainers should:
- Have a positive mental attitude;
- Dress appropriately;
- Be enthusiastic and energetic;
- Avoid excessive slang and vernacular;
- Speak up;
- Be themselves and be their best selves;
- Practice what they preach;
- Watch their body language;
- Be prepared;
- Be sensitive and respectful;
- Acknowledge learners and allow them to lead;
- Use their sense of humor;
- Be accessible, approachable, and responsive; and
- Be flexible yet maintain their schedule.
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DON’T: Trainers should:
- Not be too formal;
- Not be a know it all;
- Not be unprepared;
- Not talk down to learners;
- Not use profanity;
- Not be distracting;
- Not loose control;
- Not catch people unprepared;
- Not be afraid to say you do not know; and
- Not avoid eye contact.
Michael D. Lawrence of Summit Safety Technologies (www.SafetyProgramNow.com) assists businesses in developing Safety Management Systems., including training programs. He can be reached at mike@safetyprogramnow.com.