Practical HR Tips, News & Advice. Updated Daily.
Do not include the following in your documentation, says Wobst: Personal opinions. Rumors or speculation about the employee’s personal life. Theories about why the employee behaves a certain way. (Don’t practice psychiatry without a license.) For example, don’t call an employee “crazy.” Instead, document behaviors. Legal conclusions. (Don’t practice law without a license.) For example, […]
Most of the money and time companies spend on training is wasted, says John Tschohl, president of Service Quality Institute and author of Achieving Excellence Through Customer Service. That’s because the majority of companies use outdated training ideas and boring training methods. He says that over the years in his work in the training field, […]
In the Hibachi Grill & Supreme Buffet case, the U.S. Department of Labor (DOL) has sued to recover nearly $2 million in unpaid wages and damages for 84 employees.
Facing high sales attrition, slow time-to-quota for newly hired sales reps, and too few sales reps achieving quota, SuccessFactors turned to its Learning Team in early 2012 to rectify the situation. By the end of 2012, the team’s efforts had already paid off. Overall sales attrition had dropped by 80 percent compared to new sales […]
Most of the money and time companies spend on training is wasted, says John Tschohl, president of Service Quality Institute. That’s because the majority of companies use outdated training ideas and boring training methods. “Training that is poorly presented goes in one ear and out the other. It’s no wonder employees don’t change their attitudes […]
Before you hit the Send key, ask how it might sound to a jury. Is it: Readable? That is, is it easy to understand, legible, and well organized? Professional? Wobst cites the example of a CEO who couldn’t write a sentence without a four-letter word in it. (That ultimately cost the employer $2 million.) Concise? […]
By Drenna D. Shive, PHR Let’s face it; if you’ve worked in HR for any period of time, you probably know what needs to be done to prevent employment discrimination and lawsuits. But often times, your managers don’t know. They rely on you … or do they? I have seen more times than not, managers […]
HR’s watchdog agencies—the DOL, EEOC, and OFCCP—are looking at a new variant on discrimination they call “steering.” It’s not immediate discrimination, but long-range discrimination. What Is Steering? “Steering” may be charged when people in a protected class are “steered” to jobs with lower long-term potential than other similar jobs. For example, in a grocery store, […]
Today, compensation consultant Carla McCormick offers a case study that shows the value of Value-Based Benefits Design (VBBD).
by Lisa Berg Under regulations issued by the Consumer Financial Protection Bureau (CFPB), which replaced the Federal Trade Commission (FTC) as the enforcer of most provisions of the Fair Credit Reporting Act (FCRA), employers were required to begin using a revised “summary of rights” form for background checks as of January 1, 2013. It’s a […]