By Evan Hackel, CEO of Tortal Training and Ingage Consulting
As an HR manager or compliance officer, do you sometimes feel that most of your job is telling people what they cannot do, what they cannot have . . . and even worse, what you cannot do for them?
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If that is the case, I would like to recommend three positive ways of leading that could help turn potentially negative encounters into opportunities to solve problems, boost employee satisfaction—and achieve better outcomes for both your organization and the employee.
Go beyond “good listening” and really hear what the other person is saying
Traditional “good listening” skills include fighting interruptive thinking (when you are formulating an answer while another person is still speaking), turning off your phone so it will not ring during your talk, and adopting open body language.
All good ideas. But really hearing what the other person is saying also means avoiding the tendency to listen only for what is incorrect, so you can then argue against it in favor of your own position. Instead, strive to listen for nuggets of what is right or valuable in what the other person says, then respond to them. This is the path to arriving at shared solutions.