Continuing from yesterday’s post, here are the five more essential metrics you’ll want to track to ensure your virtual training programs remain effective.
1. Assessment Scores and Demonstrated Knowledge Retention
Learners’ assessment scores will let you know if course material is being retained and understood and whether your virtual content was effective. Additionally, you’ll want to provide your learners with hands-on assessments to ensure they truly retained what they learned in your virtual training programs.
For instance, if your employees took a virtual training course on safety tips for their role in a warehouse, you can have them point things out to you in the warehouse in real life after their virtual training is complete to ensure they understand regular safety policies and practices.
Scores on such assessments will let you know how effective your virtual content is and where it might be lacking.
2. Productivity and Performance Rates
If employees are more productive and perform their everyday duties and tasks better after they complete a virtual training course, the course was effective. Essentially, all virtual training courses should increase employee productivity and performance rates, and if they don’t, they’re not effective.
3. Feedback from Learners
Another way to determine whether your virtual training courses are effective is to ask your learners for feedback. Ask them whether the virtual training helped them feel more confident and prepared while they were at work. And find out if the virtual training courses they took inspired them to take more courses or become more engaged in their own learning paths and careers.
4. Manager and Instructor Feedback
Along with feedback regarding their employees’ everyday performance, ask managers for their feedback on employees’ engagement levels and behaviors. Do employees seem more satisfied and engaged at work after they’ve taken one of your virtual training courses? And do they start becoming better at working with others? Higher rates of employee satisfaction and collaboration should occur after employees take an effective virtual training course.
In addition, ask instructors of your virtual training programs whether they think students engaged well with the course materials, and ask for insight regarding where certain learning content or materials may be lacking.
5. Business Impact, ROI, and Revenue
At the end of the day, your virtual training programs will never be deemed effective if they don’t fulfill a business need or goal. So, you’ll want to ensure they consistently meet your organizational goals, yield a high return on investment (ROI), and increase your organization’s revenue. For example, a virtual sales training should never cost more than the amount of sales it generates, and it should yield real financial impact for your business by steadily increasing sales and revenue.
If you want your virtual training courses to remain effective, make sure you continue to track the metrics listed above and in yesterday’s post.