Tag: metrics

metrics

Which Performance Metrics Should You Share with Employees?

Many organizations and operations departments keep detailed metrics on the performance of different teams and individuals. These could include turnaround time on a custom order, average throughput for a common manufactured product, time spent resolving a customer complaint or concern, and many others. These metrics are useful to company management in identifying areas that need improvement, […]

audit

How to Conduct an Audit for Your Training Programs

Many organizations conduct financial audits, compliance audits, environmental audits, and other internal audits on a regular basis, but they don’t always conduct audits for their L&D and training programs, which is mind-boggling, seeing as how effective L&D and training programs have been proven to increase an organization’s bottom line and retain more engaged employees longer.

sales

3 Questions to Ask When Measuring Your Sales Training ROI

U.S. companies spend over $70 billion annually on training and an average of $1,459 per salesperson, which is almost 20% more than they spend on workers in all other departments and functions. Most of that sales training and learning material (nearly 80% in some cases) isn’t retained because it’s curriculum-based. And it’s consistently not yielding […]