This year will be the year that you’ll want to invest more heavily in your management training programs. According to research, employees don’t leave jobs—they leave managers. And 70% of employees consider themselves to be disengaged at work, most often due to ill-fitted and improperly trained managers.
Source: Africa Studio / Shutterstock
Here are three things that you’ll want to make sure your management training programs include this year.
1. Emotional Intelligence Training
Emotionally intelligent managers know how to foster better communications in the workplace and lessen the amount of stress and the number of disagreements that happen in the workplace.
And this is vital to both their success as managers and the success of your entire organization, as around 65% of poor employee performance is due to bad relationships and communications within the workplace and because research indicates that workplace conflicts cost nearly a total of $360 billion annually.
Additionally, emotionally intelligent managers are empathetic and respond well to their team members’ wants and needs and then address those needs, which makes their team members much more likely to be engaged at work because they truly feel valued and respected.
Read “4 Reasons Why Your Employees Need Emotional Intelligence Skills” and “Step by Step: 3 Ways to Train for Emotional Intelligence” for more information.
2. Servant Leadership Training
Experts have indicated that good managers and leaders share certain qualities. They put their teams first and genuinely care about their teams and want them to succeed. They empower their employees and share credit where credit is due. They are fair and transparent, are adept at solving problems, welcome feedback from others, and more. Essentially, good and effective managers are also great servant leaders.
Read “Servant Leader—Right for Your Leadership Training?” for more details about servant leadership.
3. Conflict Resolution Training
One study discovered that managers typically spend between 20% and 40% of their time dealing with conflict. So, make sure your managers are well-versed and trained in how to handle conflicts among employees, as well as conflicts between employees and clients.
Your managers should be able to easily identify conflict; utilize different approaches to address conflicts, as each type of conflict is different; and understand how to emotionally respond to conflict in the workplace—all while seeking outside help and resources from professionals whenever they’re needed.
As you work to perfect your management training programs in 2019, make sure they aren’t missing the three things listed above.