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Your Guide to Training Employees on Customer Centricity

The term “customer centricity” is front of mind for HR and C-suite executives across a wide range of industries these days. The business world has traditionally followed the conventional wisdom that “the customer is king.” But today, many progressive companies are taking this much further, moving to prioritize customer centricity as a central pillar of […]

leadership

5 Best Practices for Training the World’s Future Leaders

Generation Z (those born roughly between 1995 and 2015) and Millennials (those born roughly between 1981 and 1994) are set to become the world’s future leaders … and, soon. As you train them, keep this in mind, as well as the five best practices for training them that are mentioned below.

On-Call Workers: Does FLSA Make You Pay Them to Wait?

Under the Fair Labor Standards Act (FLSA), you have to pay on-call workers as they wait. Well, sometimes, anyway. Here are the criteria. The week between Christmas and New Year’s is traditionally a “stand-down” time at many businesses. A lot of employees choose to use this week to burn off remaining vacation time rather than […]

maternity

Intermittent Leave: Pregnant Employees and Curbing Abuse

In the last installment, we covered the rules regarding Family and Medical Leave Act (FMLA) intermittent leave. This article will focus on intermittent leave regarding pregnant employees. Curbing abuse of intermittent leave for pregnant employees can be difficult due to the permissive approach taken by the U.S. Department of Labor (DOL) to FMLA leave during […]

Truth In Hiring: Employer Misrepresents Job Duties And Pays For It; Preventive Steps You Can Take Now

When you’re interviewing applicants, it can be tempting to paint an overly rosy picture of the job to snare a good candidate. But be careful. If what you say isn’t accurate, you could wind up on the wrong side of an expensive fraud lawsuit. We’ll tell you about one employer who recently had this problem […]

unemployment

Recruiting During High Unemployment

In the span of what feels like 2 seconds, we’ve gone from talking about how to recruit when unemployment is at a low not seen in decades to dealing with the possibility of mass layoffs.

myth

4 Myths About HR, Debunked

Human Resources (HR) departments don’t always have a positive reputation. In fact, many employees hate them or avoid them at all costs and only view them as an occasional intermediary.

Return

10 Things Every Employer Needs to Do Before Reopening

It’s just a matter of time before organizations start opening their doors to employees and customers again. The way they reopen, however, can make all the difference between a safe and an unsafe workplace. The National Safety Council in concert with the Safe Actions for Employee Returns (SAFER) task force have identified 10 universal actions […]

Compliance in the Pandemic

For the past few years, COVID-19 has been a constant stressor. For businesses, there is some uncertainty around how to best handle the pandemic from a legal standpoint.