Practical HR Tips, News & Advice. Updated Daily.
The holiday shopping season is nearly upon us, and consumers are already overwhelmed. While the holidays are meant to be a time of good cheer, the reality is that pressures due to gift buying and travel often yield heightened emotions. What’s more, a month’s long string of low unemployment and strong consumer confidence across the […]
Your vice president (VP) of customer service leads your whole team. Here’s how to choose a leader who will guide your brand to customer success.
According to Salesforce, customer service is the number one factor influencing how much a consumer trusts a company. And it’s not just external customer service (customer-facing interactions) that plays a factor in whether a consumer views an organization favorably either; it also includes customer service that reaches across an entire organization’s interior too.
Companies train for a wide range of situations. From fire drills to sales demos, training is an important part of getting things right when real-world situations arise.
Anyone who has worked in customer service knows that some customers can be extremely difficult, demanding, and even toxic. These customers can be abusive to customer service staff.
School is wrapping up for many across the country, which means more students will be looking for jobs to fill the void this summer. Fortunately for them, 41% of companies in a recent CareerBuilder survey say they expect to hire more summer workers for the second year in a row.
We’ve previously discussed the challenges that exist when trying to communicate face-to-face. Body language can send various nonverbal cues to others, whether we intend them or not. But it’s not just face-to-face communication that can cause unintended messages to be sent. Even when we communicate over the phone, via e-mail or text, there are various […]
Continued from yesterday’s post, here are a few additional tactics you can adopt to develop high-quality learning content for your external stakeholders. Curate Content To remain a valued and chief learning resource to your external stakeholders, curate content from multiple sources that they’ll find useful, interesting, and informative. This way, when they want to learn […]
External stakeholders are those individuals and entities that may not be hired by your organization but are still directly affected by how your organization performs. And they have a legitimate interest in your company. External stakeholders include consumers, customers, prospects, regulators, communities and governments, investors, partners, and suppliers. Below are a few tactics you can […]
Research from job site Indeed finds that “remote/work from home” was the fourth most popular job search term in 2017, up 385 percent from 2016. More workers are looking for remote work, and companies are providing work from home employment opportunities.