L&D Strategy: Increase Your Sales with These 4 Elements
Organizations typically spend more money on their sales training programs each year than they do on any other type of training program—sometimes millions of dollars more.
Tag: Customer Service
3 Ways to Skill Up Employees for the Holiday Season
The holiday shopping season is nearly upon us, and consumers are already overwhelmed. While the holidays are meant to be a time of good cheer, the reality is that pressures due to gift buying and travel often yield heightened emotions. What’s more, a month’s long string of low unemployment and strong consumer confidence across the […]
How to Hire a VP of Customer Service Who Will Delight Your Customers
Your vice president (VP) of customer service leads your whole team. Here’s how to choose a leader who will guide your brand to customer success.
Why Everyone in Your Organization Needs to Be Trained in Customer Service
According to Salesforce, customer service is the number one factor influencing how much a consumer trusts a company. And it’s not just external customer service (customer-facing interactions) that plays a factor in whether a consumer views an organization favorably either; it also includes customer service that reaches across an entire organization’s interior too.
Business Continuity: What Is Business Continuity Training?
Companies train for a wide range of situations. From fire drills to sales demos, training is an important part of getting things right when real-world situations arise.
Helping Employees Deal with Toxic Customers
Anyone who has worked in customer service knows that some customers can be extremely difficult, demanding, and even toxic. These customers can be abusive to customer service staff.
From Detasseling Corn to Worm Farming, Summer Hiring Heats Up
School is wrapping up for many across the country, which means more students will be looking for jobs to fill the void this summer. Fortunately for them, 41% of companies in a recent CareerBuilder survey say they expect to hire more summer workers for the second year in a row.
Remote Worker Phone Calls—Non-Verbal Communication Matters
We’ve previously discussed the challenges that exist when trying to communicate face-to-face. Body language can send various nonverbal cues to others, whether we intend them or not. But it’s not just face-to-face communication that can cause unintended messages to be sent. Even when we communicate over the phone, via e-mail or text, there are various […]
How to Develop High-Quality Learning Experiences for Your External Stakeholders (Part 2)
Continued from yesterday’s post, here are a few additional tactics you can adopt to develop high-quality learning content for your external stakeholders. Curate Content To remain a valued and chief learning resource to your external stakeholders, curate content from multiple sources that they’ll find useful, interesting, and informative. This way, when they want to learn […]
How to Develop High-Quality Learning Experiences for External Stakeholders (Part 1)
External stakeholders are those individuals and entities that may not be hired by your organization but are still directly affected by how your organization performs. And they have a legitimate interest in your company. External stakeholders include consumers, customers, prospects, regulators, communities and governments, investors, partners, and suppliers. Below are a few tactics you can […]