Tag: customer


4 Ways to Drive Efficiency in Your Nonprofit

Nonprofit organizations (NPOs) have a lot on their plates. Aside from operating with limited funds, maintaining public confidence, and striving to further a cause, they’re now expected to operate with the same finesse as a multimillion-dollar enterprise. But old habits die hard, and despite the growing need for change, NPOs are historically reluctant to adopt […]


Identifying Employee Training Needs

Anyone reading this post already agrees with the notion that training and development for employees is extremely important. But the devil is really in the details, and no detail is more important than understanding exactly what your training requires.


Top Jobs Expected to Grow the Most By 2026

You may wonder why we’re planning for 2026, considering we haven’t even made it to 2020. “By failing to prepare, you are preparing to fail,” Benjamin Franklin once said. So, what better time to prepare for the future than the present. What will the job market look like in 2026? And which jobs will be […]

The Proven Psychology Behind Hiring (and Retaining) Top Talent

Identifying the so-called “soft psychological skills” of high performers can be challenging, especially when considering that many personality tests are outdated and don’t capture the emotional intelligence attributes of current and new (Millennial/Gen Z) workers in 2019.

Robots Need Not Apply

A recent study suggests that while automation will not be going away anytime soon, it will create new jobs that require new and different skills.

Bad Training Is Devastating

Effective training can have significant, positive impacts on a company’s bottom line, and we encourage all organizations to implement training programs for their employees. However, it is not the case that some training is always better than no training. In fact, poor training can be extremely counterproductive.

Dangers of a Sense of Entitlement

It was a busy travel day and, as often is the case, a flight was canceled. As you might expect, the passengers weren’t all that happy about it. One man in particular was visibly upset by the canceled flight. As he waited in line to book passage on another flight, he became increasingly agitated until […]

Angry Businessman Image

You Can’t Reason with Crazy

Try this one on for size. A number of years ago, four to be exact, we were enjoying a successful relationship with a company we had contracted with since 1995. By all accounts, the firm was doing a good job for us. In 2007, one of the key people employed by the firm decided to […]