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A challenge many companies face is providing a top-notch customer experience. The reason—particularly for business-to-consumer (B2C) companies with high volumes of customers—is that so many of their customer touch points come in the form of entry-level, low-paid staff, often with high turnover. Teaching these employees the basics, let alone the intricacies, of customer relationship management […]
Elon Musk’s companies are groundbreaking on many fronts—from SpaceX launching the world’s largest rocket, to Tesla improving the viability of renewable energy through the development and deployment of large-scale batteries. Now, Tesla is announcing its ambitions to become the safest factory in the world, and it’s doing so in some interesting ways.
You hear a lot today about CEO pay and how something needs to be done about it. That CEO compensation is out of hand. It’s spoken about as if it’s a wild, living creature that must somehow be tamed.
by Dan Oswald You hear a lot today about CEO pay and how something needs to be done about it. That CEO compensation is out of hand. It’s spoken about as if it’s a wild, living creature that must somehow be tamed. I agree that executive pay seems completely unreasonable when you look at the […]