Tag: employee management

Lessons Learned Sessions Post-Pandemic

As many companies transition away from widespread remote work, many leaders within these organizations are looking for ways to provide some closure to the past year plus of disruption or facilitate a transition to a new normal. A great way they can do this is by holding a “lessons learned” session with their teams and […]

company culture

Your Actions Lead Your People to Customer Obsession

Slowly emerging from the pandemic, many leaders of teams and organizations are relieved to have survived the dark uncertainty of the last year. They should rightly pat themselves on the back if they maintained their teams’ confidence; our surveys in six countries show that in general, about half of workers had confidence in their direct […]