Practical HR Tips, News & Advice. Updated Daily.
Human Resources is as complex as the customers it serves. But, when HR Practitioners lose perspective on where their allegiance should reside, it sacrifices the integrity of the profession and potentially alienates customers. This article will provide tips and suggestions on how HR can gain and maintain trust to gain the ultimate reward of that valued “Seat at the Table.”
“Sure, you’ve got handbooks, but you need to train your supervisors on the material provisions of your policies and rules, says Attorney Mark Schickman. And they need to understand that policies must be fairly and consistently applied.” While you are at it, Schickman adds, make sure that your practices match your policies. Schickman is a […]
Training workers is effective only if attendees are engaged enough to retain the information. There are many ways that you can break up training sessions and keep trainees attentive and involved. Here are nine of them: Quizzes. For long, complicated training, stop periodically to administer brief quizzes on information presented to that point. You can […]
The material in today’s Advisor is adapted from “Workplace Security for Employees,” which is one of dozens of courses in the HR Employment Library of BLR’s TrainingToday®. Here’s an exercise you can use during training to test retention of your security information. The objective of the exercise is to review security policy and procedures. Workplace […]
Workplace security is a critical concern for employers nationwide. Crimes against businesses are increasing. Companies like yours must be concerned about theft of equipment, inventory, trade secrets, computer information, and money. You also must take steps to prevent other security risks such as arson, vandalism, and workplace violence. Workplace crime not only affects the company […]
Use the following description to teach your supervisors how the critical thinking process works. You can also go over each step of the process in more detail by describing a common workplace situation and then discussing each step trainees would follow to think critically about it. The critical thinking process begins with defining questions clearly […]
The goals of a training session on critical thinking skills should include helping trainees: Understand what critical thinking is and how it can help on the job. Use the critical thinking process effectively to improve job performance. Understanding what critical thinking is leads directly to discussion of how it can strengthen a supervisor’s work performance. […]
Most of the money and time companies spend on training is wasted, says John Tschohl, president of Service Quality Institute and author of Achieving Excellence Through Customer Service. That’s because the majority of companies use outdated training ideas and boring training methods. He says that over the years in his work in the training field, […]
Most of the money and time companies spend on training is wasted, says John Tschohl, president of Service Quality Institute. That’s because the majority of companies use outdated training ideas and boring training methods. “Training that is poorly presented goes in one ear and out the other. It’s no wonder employees don’t change their attitudes […]
The Federal Trade Commission estimates that as many as 9 million or 10 million Americans have their identities stolen each year. According to the National Crime Prevention Council, identity theft costs consumers $5 billion annually. Clearly, identity theft is a serious problem nationwide. Although it does not affect the workplace directly, it could affect some […]