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Three main goals for your telephone training are that trainees will learn to: Understand the importance of proper telephone etiquette. Identify guidelines for speaking and listening on the phone. Follow proper etiquette when making and receiving calls. The telephone is an essential tool for conducting business—just think about how many times a day you use […]
Conflict in the workplace is common, so effective conflict resolution strategies for HR need to be common as well. Conflict is any workplace disagreement that disrupts the workflow. It is often a situation in which people perceive a threat; they may perceive this threat as physical, emotional, or a grab for power or status. It’s […]
CDC Director Dr. Tom Frieden called the effect of excessive alcohol consumption devastating. He added, “In addition to injury, illness, disease, and death, it costs our society billions of dollars through reduced work productivity, increased criminal justice expenses, and higher healthcare costs.” The study says the economic burden on states is huge—an average of $3 […]
By Archana Mehta Certification helps busy HR managers keep up with the changing professional landscape, according to Archana Mehta. In this guest post reprinted with permission of the HR Certification Institute, Mehta discusses the expansive role of human resources, and how it embraces change.
By Archana Mehta In this guest post reprinted with permission of the HR Certification Institute, we take a look at the high-performing culture at The LEGO Group, which engenders creativity and imagination, and plays well with its success in the global marketplace.
The information in today’s Advisor is adapted from the Ask the Editor service at hr.blr.com. The training question is, “How do you get uninterested managers to participate in a training session?” Here is how our training expert responded: Provide need-to-know information and create a dynamic learning environment, says Dr. Earl Taylor, a former master trainer […]
The training question is, “Since supervisors are bound to have a variety of learning styles, how do you tailor a training session to accommodate them all?” Here is how our training expert responded: Savvy trainers incorporate a variety of learning styles into their training programs and adjust their explanations during training according to an individual’s […]
Yesterday’s Advisor featured Hunter “Please Sue Me” Lott on HR and wage/hour challenges. Today, his tips for a social media policy, one more wage/hour nightmare, and an introduction to the HR audit guide that helps you find problems before the feds do.
The material in today’s Advisor is adapted from BLR’s 10-Minute HR Trainer session, “Appropriate Internet Use.” A Reasonable and Balanced Approach Surveys indicate that in most workplaces today, employers and employees agree that some nonbusiness use of the Internet is both inevitable and acceptable. When allowed, appropriate personal use of the Internet in the workplace […]
The material in today’s Advisor is adapted from BLR’s 10-Minute HR Trainer session, “Appropriate Internet Use.” The Situation The Internet is an essential business tool for most organizations today. It not only provides instant access to vital information but it also offers instant communication anywhere in the world at any time of day. Access to […]