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Gaining award-winning status for its learning organization has helped Jiffy Lube® International improve its training function even more, says Kenneth Barber, the company’s manager of learning and development. Jiffy Lube (www.JiffyLube.com), a 100-percent franchisee-owned and -operated store chain, has placed in the top five in a dozen national and international training competitions, Barber says. He […]
When an employee does not perform well and a manager needs to put something in writing, whether for a performance review or between evaluations, attorney Marie Burke Kenny recommends keeping two acronyms in mind: CONTACT and SMART. Kenny, appearing again in today’s Advisor courtesy of California Employer Resources®, is an experienced employment law attorney in […]
Courtesy of California Employer Resources®, Marie Burke Kenny, an experienced employment law attorney in San Diego, answers questions with valuable training information about dealing with problem employees. Do you have an overarching piece of advice to give to employers, right off the bat? “Starting right at the interviewing stage, the most important thing employers and […]
“Trainers need to prepare themselves to facilitate and to engage with an audience they don’t see,” says Cindy Huggett, training consultant and author of Virtual Training Basics (www.cindyhuggett.com). First, trainers need to “learn the platform—in and out. Know every button,” she recommends. Second, be well versed in the technology, test the technology in advance, and […]
When making the move to virtual training, “we, as trainers, often get caught up with what we need to do to prepare,” says Cindy Huggett, training consultant and author of Virtual Training Basics (www.cindyhuggett.com). However, it is important to keep in mind that, while virtual training is a new way for trainers to train, it […]
Allianz Life Insurance Company of North America has received recognition both for its strong commitment to employee development and to the financial literacy of youths in the Minneapolis area. Employee development “Allianz Life is committed to the well-being and professional development of our employees; they are the key to our success,” president and CEO Walter […]
All across the business world, long, meandering meetings are the most universally disparaged part of the day. However, some organizations have found success in beating the endless meeting … with mini-meetings they call “10-minute stand-ups.” Yesterday, we went over how the Washington State Department of Personnel (DOP), the Ritz Carlton Hotel, and Agile Software use […]
What do the Washington State Department of Personnel (DOP), Agile Software, and the Ritz Carlton Hotels have in common? All use the “10-Minute Stand-Up”—a no-chairs-allowed daily meeting to beat the endless meeting syndrome. Washington State DOP At the Washington State DOP, the meetings take time—but not much—to: Recap the previous day’s results. Review plans for […]
Almost half (49%) of Human Resources professionals expect that a higher education level will be required for most jobs within that time frame, according to a survey by the Society for Human Resource Management (SHRM) and Achieve. And 46% said that most jobs today already require a higher education level than a decade ago. Manufacturing […]
The “2012 NCSA/Symantec National Small Business Study” (www.staysafeonline.org/stay-safe-online/resources) was conducted by the National Cyber Security Alliance (NCSA) and Symantec. The study found that 87 percent of small businesses have at least one employee who uses the Internet daily. In addition, 70 percent of owners/operators of small- and medium-sized businesses (SMBs) in the United States indicated […]