Tag: leadership

What goes around comes around

by Dan Oswald “Have the courage to say no. Have the courage to face the truth. Do the right thing because it is right. These are the magic keys to living your life with integrity.” —W. Clement Stone Do you believe in karma? Do you think a person brings upon himself inevitable results, whether they […]

Start the new year with an eye on the big picture

by Dan Oswald As we kick off 2013, it’s a great time to take a step back as a manager and assess your situation. It’s so easy to get wrapped up in the day-to-day activities of managing and lose sight of the bigger picture. The beginning of a new year provides a natural break for […]

Make Leadership Training a Priority

Let’s continue our presentation of valuable leadership training information from BLR‘s PowerPoint™ session “Leadership Skills—What New Supervisors And Managers Need To Know.” Six Degrees of Delegation Give managers and supervisors these six steps in the delegation process: Determine the task. Define the task. Select the right person for the job. Explain the task. Provide support […]

Only compromise will pull us from cliff’s edge

by Dan Oswald Have you ever been in a meeting where two executives face off, each on the opposite side of a critical issue? You watch the debate like you would a tennis match, with each participant knocking the issue back to the other side. As they volley back and forth, the debate picks up […]

Is Leadership Training a Priority?

Truly successful supervisors and managers don’t “boss” their employees, they lead them. It’s through effective leadership that employees are motivated to perform at their best. It’s through effective leadership that goals are achieved and departments meet productivity, quality, service, and safety standards. In short, developing effective leaders among your managerial and supervisory staff is essential […]

Use Training To Keep Employees Engaged

Headquartered in Windsor Locks, Connecticut, Hamilton Sundstrand (www.hamiltonsundstrand.com) is among the world’s largest suppliers of technologically advanced aerospace and industrial products. A subsidiary of United Technologies Corp. (www.utc.com), the company designs, manufactures, and services aerospace systems and provides integrated system solutions for commercial, corporate, and military aircraft. In addition, Hamilton Sundstrand is a major supplier […]

How Much Do You Invest in Employee Training and Development?

Headquartered in Windsor Locks, Connecticut, Hamilton Sundstrand (www.hamiltonsundstrand.com) is among the world’s largest suppliers of technologically advanced aerospace and industrial products. A subsidiary of United Technologies Corp. (www.utc.com), the company designs, manufactures, and services aerospace systems and provides integrated system solutions for commercial, corporate, and military aircraft. In addition, Hamilton Sundstrand is a major supplier […]

Where customer service is job 2

by Dan Oswald You know good customer service when you see it. That’s a statement in which I firmly believe. But it also means you know horrendous customer service when you see it. Do I have a story for you! Recently, my wife and I celebrated our 25th wedding anniversary. My gift to her was […]

Lack of trust was the main ingredient in Hostess’ demise

by Dan Oswald It’s a sad day for me. Hostess Brands, the maker of Twinkies, Ho-Hos, and Ding Dongs, is going out of business. While my midsection may not look like it, I haven’t had a Twinkie—or any other Hostess product, for that matter—in more than 30 years. But I hate to see them go. […]