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The objective of the following role-playing exercise is to review strategies for managing challenging employees effectively. Instruct trainees to choose a partner and role-play each of the following situations. For the first role-playing exercise, one person takes the role of the supervisor and the other, the role of the employee. Then, for the second, switch […]
Supervising employees is never easy, but some workers make the task particularly difficult. These challenging employees can try your supervisors’ patience and drain a lot of their time and energy. They can also be a disruptive influence, damaging morale and making it difficult for their coworkers to function productively. That’s why your supervisors need to […]
To review the four scenarios, click here. Here are the recommendations for dealing with these challenging employees as presented in one of the training exercises in the BLR® PowerPoint® training session, How to Manage Challenging Employees. GUIDANCE Sit down with the employee and examine each of his recent complaints. If a complaint has merit, ask […]
Supervising other people is never easy, but some employees make it particularly difficult. Challenging employees can be a disruptive influence, damaging morale and making it difficult for their coworkers to function productively. It takes skillful management and patience to turn things around with difficult employees. “Skillful” is the operative word here. Most people aren’t born […]
The first two best practices are to give respect to older employees and to leverage their experience to help the team work through tough situations. 3. Be inclusive Once you earn their respect and capitalize on their level of experience, you can begin to shift your attention to making your team members feel included. Since […]
Let’s continue our presentation of valuable leadership training information from BLR‘s PowerPoint™ session “Leadership Skills—What New Supervisors And Managers Need To Know.” Six Degrees of Delegation Give managers and supervisors these six steps in the delegation process: Determine the task. Define the task. Select the right person for the job. Explain the task. Provide support […]
Successful mentoring relationships start with a clear agreement about goals, procedures, and limitations, says mentoring expert Lois Zachary. Too often mentors and mentees start off without doing enough preparation and end up with an unsatisfactory experience, she says. Zachary, author of The Mentor’s Guide and the recently published The Mentee’s Guide to Mentoring, provides guidelines […]
Areas of Improvement Of participants in “The State of Project Management Training,” 29% credited project management training with improvement in stakeholder satisfaction, while 27% reported improvement in schedule performance, and nearly the percentage—26%—had fewer project failures. In the study of 247 large, mid-sized, and small companies in a variety of industries, project management firm PM […]
Now that we’ve established how managing conflict is critical to the overall success of your business, today’s Advisor provides you with a simple eight-step conflict resolution process that you can train your employees to use for resolving any type of workplace conflict.
Sometimes people confuse leadership with power. Leaders are often portrayed as hard-driving, hardnosed, and headstrong. And many good leaders have those qualities to be sure. But it takes both force and influence to lead others effectively. The two approaches complement each other and create a powerful, yet adaptable force for action. Good leadership always balances […]