Tag: Oswald Letter

Karma in the C-Suite: What Goes Around …

Oswald, CEO of BLR, offered his thoughts on karma and leadership in a recent edition of The Oswald Letter. Here’s what he said: “Have the courage to say no. Have the courage to face the truth. Do the right thing because it is right. These are the magic keys to living your life with integrity.” […]

Better a Tigger than an Eeyore? Readers Not Sure

In the original article, Oswald, CEO of BLR and writer of the The Oswald Letter quoted Thomas Jefferson: “Nothing can stop the man with the right mental attitude from achieving his goal; nothing on earth can help the man with the wrong mental attitude.” Specking about attitude, Oswald continued, “Who wants to follow an Eeyore […]

Hostess’ Demise? Due to Sad Lack of Trust

Oswald, CEO of BLR, offered his thoughts on trust (and Twinkies) in a recent edition of The Oswald Letter. Twinkies were a part of my childhood. Somehow, on occasion, we could convince my mother to pick up a box of those golden treats with absolutely zero nutritional value. That was no small feat! My mother […]

5 Questions for Big-Picture Managers in 2013

It’s so easy to get wrapped up in the day-to-day activities of managing and lose sight of the bigger picture. The beginning of a new year provides a natural break for you to take a deep breath and consider how to make 2013 a success, says Oswald, CEO of BLR, who offered his thoughts in […]

2013: Are You an Eeyore or a Tigger? (Attitude Counts)

Oswald, CEO of BLR, offered his thoughts on attitude (and Eeyore and Tigger) in a recent edition of The Oswald Letter. The chorus of Tritt’s song, which he recorded more than a decade ago, goes like this: And it’s a great day to be alive I know the sun’s still shinin’ when I close my […]

Our Motto: ‘Customer Service Is Job 2’

Oswald, CEO of BLR, offered his thoughts on customer service in a recent edition of The Oswald Letter. Recently, my wife and I celebrated our 25th wedding anniversary, says Oswald. My gift to her was a trip to the Caribbean for a few days. That’s 5 days without kids! In our world, that doesn’t happen […]

Hang on Loosely … Or You’re Gonna Lose Control

Oswald, CEO of BLR, offered his thoughts on “loose” control in a recent edition of The Oswald Letter. Look “manager” up in the dictionary, Oswald says, and you’ll find it described this way: “a person who has control or direction of an institution, business, etc., or of a part, division, or phase of it.” There […]

Consistency—Authenticity Others Can See and Feel

Oswald, CEO of BLR, offered his thoughts on consistency in a recent edition of The Oswald Letter. Webster’s defines consistency this way: “steadfast adherence to the same principles, course, form, etc.” Consistent leaders have a steadfast adherence to the same principles each and every day. It doesn’t matter the situation in which they finds themselves, […]

Reviews: ‘Revenge Tool’ or ‘Extremely Defeating’

Oswald, who is CEO of BLR, blogs on business and leadership in the The Oswald Letter. View his original post here. Here are representative comments: I have this same problem every year. Some managers will rate all their direct reports as "exceeds expectations," because they think that “meeting expectations” has a bad connotation (like a […]

Politics, Negative Ads, and Trust

Oswald, CEO of BLR, offered his thoughts on negative ads in a recent edition of The Oswald Letter: Take a look at the 2012 presidential race between President Obama and former Massachusetts governor Mitt Romney. The race has already taken on a very negative tone. A recent study by Wesleyan University showed that 70% of […]