Include Customer Harassment in Your Harassment Training

According to a recent article on HR.BLR.com, you might want to incorporate a recent court case, which involved accusations of ongoing sexual and racial harassment by a customer, into your training on harassment. For the details of the case, click here. What the court said The appeals court majority reversed on the hostile work environment […]

Train Your People on These 6 Steps of Progressive Discipline

The information in today’s issue first appeared on HR.BLR.com. Six Steps in Progressive Discipline Customize the steps in this training outline to your own progressive discipline system to ensure your employees know how progressive discipline works in your organization. 1. Informal meetings and oral reprimands Used for minor and first offenses, such as: —Tardiness —Smoking […]

Train Your People to Avoid Age Discrimination

Q. Who is covered by the Age Discrimination in Employment Act (ADEA)? A. The ADEA covers all employers with 20 employees or more and applies to all employees and job applicants aged 40 or over. Q. What employment actions are prohibited by the ADEA? A. The ADEA prohibits age discrimination in any term or condition […]

What to Include in Orientation Training

In a BLR webinar titled Interviewing, Hiring, and Onboarding: Best Practices for Landing Cream-of-the-Crop Employees (and Weeding Out the Duds), Sharon P. Margello, Esq., partner in the nationwide law firm Ogletree, Deakins, Nash, Smoak & Stewart, P.C., described some of the information to convey to new hires regarding work schedules, including: Starting and ending times […]

Get Your Learners Moving During Training

Sharon Bowman, president of Bowperson Publishing & Training (www.bowperson.com) and author of Using Brain Science to Make Training Stick, gave trainers good advice yesterday, so we asked her another question: “Why is movement important during training, and how can trainers build movement into training sessions?” Bowman responds by reporting that brain research conducted in the […]

Head Face First Into Effective Back Safety Training

This training exercise can be used with all employees. Its objective is to ensure that employees understand how to prevent back injuries at work and at home. Instruct employees to fill out the worksheet below: 1. List 5 activities you conduct at work that put your back safety at risk and what safe technique(s) to […]

Train Employees on Workplace Security

The material in today’s Advisor is adapted from “Workplace Security for Employees,” which is one of dozens of courses in the HR Employment Library of BLR’s TrainingToday®. Here’s an exercise you can use during training to test retention of your security information. The objective of the exercise is to review security policy and procedures. Workplace […]

Don’t Make Any of These 10 Mistakes

Most of the money and time companies spend on training is wasted, says John Tschohl, president of Service Quality Institute and author of Achieving Excellence Through Customer Service. That’s because the majority of companies use outdated training ideas and boring training methods. He says that over the years in his work in the training field, […]

Train Employees to Protect Themselves from Identity Theft

Here is an effective Q&A presentation on the basics of identity theft and how employees can protect themselves. What Is Identity Theft? Identity theft is the use of personal information, such as your name, credit card number, Social Security number, without your permission, to commit fraud or other crimes. How Can Thieves Access Information? There […]

Train Supervisors to Explain 401(k)s

Because 401(k)s are such an important benefit, employees are likely to have many questions about how the plan works and how they can make their money grow. Your supervisors should be able to field basic questions about your 401(k) plan and help employees learn what they need to know to make informed investment choices and […]