The COVID-19 outbreak has affected almost every area of our pre-pandemic “normal” lives including more telework, a surging demand for toilet paper, and a shrinking workforce, just to name a few. Almost no industry has been spared when it comes to the contagious disease’s impact. In particular, cyberattacks are on the rise in nearly every […]
In today’s Advisor, a customer service expert provides 10 tips on how training can be used to help your employees turn negative customer experiences into positive ones.
Yesterday’s Advisor presented safety training tips for preventing amputations in the workplace. Today, we cover another much more common safety hazard that can be mitigated through proper training: slips, trips, and falls.
While working on a machine to forge parts, a 28-year-old man lost a fingertip in a November 2014 incident—on just his second day on the job. Investigators said the accident could have been prevented if his employer had trained the man properly.
In yesterday’s Advisor, expert Sherry Scott shared the first two of her four training tips for communicating during a merger and/or acquisition (M&A). Today, she shares her final two tips for HR professionals.
In today’s Advisor, we will review two types of training requirements for operations and maintenance (O&M) workers who are involved with asbestos-containing material (ACM) not related to demolition and renovation projects.
In yesterday’s Advisor, we offered 10 tips for creating a workplace culture of respect. Today, we look more closely at how respect can be essential when working to resolve workplace conflicts.
In today’s Advisor, we hear from a customer service expert on how training helps customer service representatives turn negative experiences into positive ones.
The technology website Geek Wire published advice from ergonomics writer Larry Swanson, author of Scared Sitless, the Office Fitness Book. In the past few years, tablets and smartphones have made huge inroads in workplaces of all types. According to Swanson, the compact size and portability of the devices make work and life better in […]
Supervising employees is never easy, but some workers make the task particularly difficult. These challenging employees can try your supervisors’ patience and drain a lot of their time and energy. They can also be a disruptive influence, damaging morale and making it difficult for their coworkers to function productively. That’s why your supervisors need to […]